Support Services

REPAIR AND MAINTENANCE SERVICES

The Technical Department of Dong Nam Equipment and Chemicals JSC has a highly qualified team of formally trained specialists. Its main responsibilities are to guide customers in using, assembling, maintaining, servicing and repairing the equipment we supply.

In addition, we undertake maintenance, repair and replacement of components for the following equipment: Biological safety cabinets, Microbiological (laminar flow) cabinets, Fume hoods, Incubators, Refrigerated incubators, CO2 incubators, Drying ovens, Vacuum drying ovens, Ultra-low temperature freezers down to -125oC, Blood storage refrigerators, Vaccine storage refrigerators, Specialized laboratory refrigerators, Muffle furnaces, and more.

Service packages

  1. Maintenance and repair under service package contracts
  2. Maintenance and repair of equipment we have supplied
  3. Supply of genuine components and spare parts

Our commitments

  • On site within 48 hours
  • Free warranty in accordance with our policy
  • Periodic maintenance on a quarterly or annual basis
  • Guaranteed supply of genuine equipment, components and spare parts for 10-12 years, depending on the equipment

LABORATORY FURNITURE DESIGN SERVICES

Laboratory furniture selection process

Consulting → 2D design → Quotation → 3D design → Production (including QC) → Assembly → Finishing → Acceptance.

Laboratory equipment selection process

Customer provides application → Consulting → Quotation → Production (including QC) → Assembly → Finishing → Acceptance.

Laboratory supplies and chemicals selection process

Customer provides requirements → Consulting → Quotation → Delivery → Payment.

What we guarantee

1. Consulting

Our experts have in-depth knowledge of each industry and field and give detailed recommendations for every specific case. We are ready to support you throughout the process: pre-project stage, feasibility, cost estimation, analysis of existing facilities, cleanroom grade studies and more.

2. Planning

We partner with the VINACALIB Calibration and Testing Center to deliver a complete technical solution, including planning, specifications, design and project management. Our customized solutions are built on a rigorous quality management system to fit your exact application.

3. Construction

Our experienced engineers, architects, technicians and installers stay with you throughout the project and can deliver complete construction services (turnkey projects, renovation and repair).

4. Certification

The VINACALIB Calibration and Testing Center certifies your cleanroom: viable and non-viable particle counts, airflow patterns, HEPA filter leak testing, recovery tests, and more.

Contact us today for prompt and effective consulting.

Hotline: 0986 316 960

We provide Cleanroom and GMP testing and certification in accordance with NEBB and ISO 14644 standards. All of our testing instruments are periodically traceable to national and international standards. Guided by our motto “ACCURATE – TIMELY – EFFECTIVE”, our technical staff, trained to international standards, are committed to delivering accurate and reliable test results.

CLEANROOM TESTING AND CERTIFICATION

Domestic and international standards specify many different cleanroom test parameters. We can perform the following:

  • Particle counting for cleanliness classification
  • HEPA/ULPA filter leak testing
  • Airflow direction and uniformity
  • Airflow volume measurement
  • Room pressure differential
  • Visible light intensity measurement
  • Noise level measurement
  • Temperature uniformity test
  • Humidity uniformity test

TESTING AND CERTIFICATION OF BIOLOGICAL SAFETY CABINETS / STERILE CABINETS / STERILE CHAMBERS

We can perform the following tests:

  • HEPA filter leak testing
  • Airflow direction
  • Inflow and downflow velocity measurement
  • Visible light intensity measurement
  • UV measurement
  • Noise level measurement
  • Vibration measurement
  • Microbiological testing (optional)

TESTING AND CERTIFICATION OF FUME HOODS

We can perform the following fume hood tests:

  • Airflow direction
  • Face (inflow) velocity measurement
  • Visible light intensity measurement
  • Noise level measurement
  • Vibration measurement
  • SF6 tracer gas leak test (optional)

EQUIPMENT CALIBRATION

  • Mass
  • Volume
  • Temperature
  • Frequency
  • Pressure
  • Humidity
  • Air velocity